Dr Willy Legrand on majutusettevõtte juhtimise professor IUBH rahvusvahelises rakendusülikoolis, mis asub Saksamaal Bonnis Bad Honnefis. Legrand viib Saksamaal läbi bakalaureuse- ja magistriõppe kursuseid jätkusuutliku arengu ja ärijuhtimise, jätkusuutliku majutuse ja turismi alal, aga ta on ka külalisprofessor Hiina, Dubai, Prantsusmaa, India, Peruu, Singapuri ja USA ülikoolides. Ta on juhtautor raamatus “Sustainability in the Hospitality Industry: Principles of Sustainable Operations”, mille 4. trükk ilmub 2021. aastal. Lisaks on ta 2018. aasta “Routledge Handbook of Sustainable Food and Gastronomy” kaastoimetaja ning “Hotel Yearbook Sustainable Hospitality 2018” ja selle 2020. aasta eriväljaande külalispeatoimetaja. Professor Legrand on pühendunud tööle õpilastega, ala professionaalide ja akadeemikutega, et töötada välja lahendused vastupidavama majutussektori suunas (nt seistes vastamisi kliima hädaolukorra, bioloogilise mitmekesisuse hävimise, pandeemiate jms-ga). Liitu tema ja saja valdkonnaeksperdiga HospitalityNet World Panelis jätkusuutliku majutuse teemal.

Alex on üle 20 aasta töötanud reisiajakirjaniku ja meediakonsultandina. Ta kirjutab regulaarselt väljaannetesse New York Times, National Geographic Travel, Lonely Planet ja Adventure Cyclist. Alates 2010. aastast on ta töötanud arendus- ja müügiedendusspetsialistina, keskendudes vastutustundliku turismi projektidele üle kogu planeedi. Lisainfo saamiseks vaata alexcrevar.com. Crevar kuulub ka GoodPlace’i – Sloveenias asuvasse organisatsiooni, mis loob jätkusuutliku turismi jaoks toetava keskkonna igal tasemel. GoodPlace on rohelise sertifikatsiooni protsessi saadik, tegeleb rahvusvaheliste organisatsioonide ja projektidega ning toob kokku põhiisikud erinevatest jätkusuutliku arengu ja äri valdkondadest.

Digital Tourism Think Tanki arendas välja Nick, kes on laialt hinnatud kui üks maailma peaspetsialiste digitaalsete trendide ja turismisektori muutumise alal. Tänu Nicki 20-aastasele kogemusele on vaevalt järel mõni DMO, keda ta poleks nõustanud. Ta on isiklikult olnud väga paljude DMOde muutumise taga ning jätkab tänapäeva tööstustrendide teemaliste vestluse juhtimist. Nick kasvatab endiselt DTTT-d, aidates sel areneda digitaalsest veelgi kaugemale, et tegeleda eksistentsiaalsete teemadega, nagu jätkusuutlik juhtimine. Lisaks räägib ta jätkuvalt suurimatest tööstust mõjutavatest suundadest tähtsaimatel tööstuskonverentsidel ning töötab põnevate projektide ja algatustega. Seda koos avaliku sektori organisatsioonidega, kes tahavad puhkemajandust jäädavalt muuta.

Mario Sepp, MBA {MCI) spent 20 years in the aviation industry. He started as an electronic engineer and made his way through various national & international assignments to become Senior Vice President Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati.

Mario’s efforts in the field of Service Design were internationally recognized and honoured with the coveted Budgie Award in London, in the category of worldwide “Best Service Provider”, a fitting accolade bestowed on him for his innovative and exceptional service design concepts for easyjet – the second largest low-cost airline in Europe. This international award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design in various industries. In spring 2012, Mario Sepp founded his own company – Gastspiel – located in Tirol/Austria, delivering Service Design, Business Innovation and Customer Experience solutions.

He has been able to implement very successful projects for large national and international corporations {eg. SWAROVSKI – the world leader in precision-cut crystals and fashion jewelry, MediaMarkt/MediaWorld – europe’s largest  retailer for consumer electronics, TUI – the largest leisure, travel and tourism  company in the world, Edelweiss Bike Travel – the world’s leading motorcycle touring company,…) as well as for small-to-medium-sized enterprises, from a cross-section of various sectors in the fields of production and service delivery.

Karin on kasutajakogemuse vanemanalüütik, kel on magistrikraad kasutajakogemuse disainis. Tema kasutajakesksete teenuseprojektide kogemus tuleb nii Eestist kui mujalt – ning seda nii avalikus kui ka erasektoris. Tema erioskused hõlmavad kasutajauuringuid, kasutajakogemuse disaini ja kasutatavuse testimist. Ta usub, et edasivaatava kasutajakogemuse võti peitub kasutajate keeruliste isiksuste ja varieeruvuse kuulamises ja mõistmises.

Eestist pärit Heleri on elanud seitsmes riigis ja tal on bakalaureusekraad New Yorgi ülikooli majanduse ja äri erialal. Lisaks on tal Šveitsis asuva École Hôtelière de Lausanne (EHL) executive MBA majutusasutuse administratsiooni alal. Olles kaks aastat pärast lõpetamist juhtinud Puccini Groupi kasvu EMEAs, on ta nüüd partnerlusse astunud Think Hospitalityga, et viia ellu majutusstrateegia projektid, mis aitavad brändidel ja omanikel turgu hinnata, leida strateegiliste nõuannete ja analüüsi kaudu õige kontseptsiooni positsioneering ja/või operator and chef for the properties. Ta kirjutab Supper Magazine’i jaoks ning tegutseb programmidirektorina mitme suure majutusürituse juures üle kogu maailma. Ta kaasrajas Baltimaade väljapaistvaima gastronoomiaürituse Ideas-Flavours-Experiences ja New Baltic Hospital Forumi – piirkonna esimese hotellikeskse ürituse. Heleri kuulub ka Global Restaurant Investment Forumi juhatusse ja on EHL Alumni Networki UK peatüki looja.

Marko Lepik (MSc LSE/London, MA Tartu) on töökohale orienteeritud teadveloleku ja emotsionaalse paindlikkuse koots leheküljel EQversity.com. Tema peamine taust ühendab kogemused strateegilises kommunikatsioonis ja süsteemsed lähenemised vaimutreeningul. Olles rohkem kui kümme aastat tagasi isiklikult kogenud, mis tunne on läbi põleda, sai temast teaduspõhise eneseregulatsiooni vahendite kirglik eestkõneleja, kes nõustab meeskondi üle maailma. Ta on juhendanud inimesi emotsionaalse intelligentsuse ja vastupidamisoskuste alal nii USAs, kui ka Rootsis, Soomes, Leedus, Lätis, Saksamaal, Kanadas, Valgevenes, Moldovas, Taimaal ja Eestis. Ta on õpetaja Google’is sündinud programmis Search Inside Yourself EI ja Genos Workplace EI praktik.

Katrin Hagel has worked as Head of Passenger Services at Tallinn Airport for a year. Previously worked more than ten years in AS Nordea Finance Estonia heading Customer Service on Baltic level.

Kaarel has worked at Brand Manual since day 1. Over time he has had various roles ranging from project
manager to strategist, creative lead, copywriter, mentor, researcher all the way to CEO, janitor and even
mixologist.
He’s always been good at gathering insights, digging up information, getting to know people, their needs
and wants. Which is not a bad skill when working with brands, products and services where customer
experience is the key element of success.
Aside from research his „thing“ is brand strategy – he even knows the difference between vision and
mission and can easily explain to you why your company needs neither;) It’s all about defining the
uniqueness and having a structure to build on top of that. His approach has helped €100 million
international corporations as well as small family startups – the tools and methods are the same.
He gladly shares and teaches this Brand Manual approach at conferences and public events as well as
educational programmes for universities (EBS Executive Education) both to public sector organisations
and entrepreneurs. Whether you need a 2-hour workshop to engage your team or a 6-month long
product development masterclass, he can help.
Kaarel has an MBA in political science. This gives him a good understanding of how the world works and
why everyone should get a real job instead of becoming a politician.
“Working at Brand Manual has been like riding a rollercoaster“ Kaarel says. “When everything seems to
be ready for takeoff we start asking questions, digging deep and often end up going in a completely
different direction. Sometimes win, always learn!”

Maarja has been active in the startup ecosystem and the cultural and creative industries for the past ten years, both in Estonia and the UK. She has worked with numerous startups and has run startup programmes for incubators and accelerators, including Buildit hardware accelerator and Storytek mediatech accelerator. For the past two years, Maarja has been the CEO of Estonia’s flagship tech and startup event Latitude59, which attracts 2500 people from more than 50 countries every year.

Diana has a demonstrated history of working in the management consulting industry. Skilled in Design,
Business Management, Sustainability Leadership, Corporate and Governmental Communication. Her
academic background is from the University of Arts London, continued with the Outdoor and
Environmental Studies and finished with the Business Sustainability Management Studies at the
University of Cambridge.
As a strong advocate for experiencing the outdoors, as it is, without any disruptions Diana has inspired
people to get outdoors- explore, reflect and refresh. Now in ÖÖD she specialises in giving a new meaning
to the service design in the hotel business and helping people to combine and experience rural outdoors
in comfort, without compromises.

Lexsoul Dancemachine is a raw smoking hot funk beast from Estonia. It’s here to wake you up, it’s here to make you stomp your feet and jive!

Raw street funk on one side, with sweet soul on the other— based in Tallinn, Estonia the 6-man groove band Lexsoul Dancemachine is known for tearing venues apart with their stage presence. Active since 2013, the aim of the machine is to hypnotize feel-good music lovers with thumping bass lines, syncopated rhythms, repetitive grooves and soulful vocals. It’s the kind of music you can break dance to, although in between those hard-hitting sounds you’ll find some more tender grooves.